Refund policy

Last Updated: May 2026

Welcome to Zavelle. We value our customers and strive to provide premium quality eyewear and accessories. Please read our Return & Refund Policy carefully before placing an order.

1. 14-Day Return Policy

We offer a 14-day return policy from the date you receive your order.

You are eligible to request a return only if:

• The product was received damaged

• The wrong item was delivered

• There was a mistake from our side

2. Conditions for Return

To qualify for a return:

• The item must be unused

• It must be in its original packaging

• Clear proof (pictures/video) must be provided

Zavelle reserves the right to reject any return request that does not meet these conditions.

3. Replacement Policy

If the issue is confirmed from our side, Zavelle will:

• Replace the product with a new one

📌 Replacement delivery charges of Rs. 300 will be paid by the customer.

4. Non-Returnable Situations

We do not accept returns for:

• Change of mind

• Size or fitting issues (if the correct product was delivered)

• Used or damaged products not caused by us

• Minor color differences due to lighting or screen resolution

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service.

Please check your parcel at the time of delivery. After acceptance, standard return policy conditions will apply.

6. How to Request a Return

To request a return, please contact us within 14 days with:

• Your order number

• Clear images/videos of the product

• A brief explanation of the issue

📧 Email: team.zavelle@gmail.com

Our support team will respond within 24–48 working hours.

7. Refund Process

Refunds (if approved) will be processed after product inspection.

• Refund method will depend on the original payment method

• Processing time may take 5–7 working days